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Hukoom.com - FAQs


EXPECTED DELIVERY PERIOD

Items will be shipped within 1-3 weeks of ordering :)

 

ORDER AND SHIPPING

How is sales tax calculated on my order?

The amount of tax charged to your order depends on the type of item purchased and the destination’s Provincial and local sales tax laws. If an item is subject to sales tax, the tax is calculated on the total selling price of each individual item, after any applicable discount.

Can I cancel/modify my order once it has been submitted?

Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail or in store as soon as you receive your package.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here and enter your order number and email address or sign into your account

My tracking says delivered but I have yet to receive my order.

Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

I'm missing an item listed on my packing slip.

Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.

Are shipping fees refundable?

All shipping costs, including returns costs, are non-refundable.

RETURNS AND REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
Products can only be returned to the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@hukoom.com

 

When returning by mail, how long will my refund take?

Allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.

PROMOTIONS AND COUPONS

Are the prices/promotions the same as in store?

Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.

Can I use my coupon online?

The Hukoom coupon and the Customer Satisfaction Discounts can be redeemed  online. Redemption may vary for other coupons, please see details for more information.

Can I get a price adjustment if the price of an item goes on sale or on promotion?

Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

Shipping 

Items will be shipped within 1-3 weeks of ordering.

If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail - support@hukoom.com.